Privacy Policy

​

1. INTRODUCTION Urban Finca Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website and services, you agree to the collection and use of information in accordance with this policy. 

​

2. COLLECTION OF INFORMATION We may collect personal information from you when you purchase our products, subscribe to our email list, or interact with our website. This information may include, but is not limited to: Name, email address, phone number, and postal address Payment details (collected securely for transaction purposes only) Information provided through correspondence (email, phone, or other channels) Technical data such as IP address, browser type, and usage information collected via cookies or similar tracking technologies 

​

3. USE OF INFORMATION The information we collect is used to: Process and fulfill your orders Improve our products, services, and user experience Send order confirmations, shipping updates, and relevant customer service messages Notify you of promotions, new products, or special offers (only with your consent) 

​

4. CONSENT How do we obtain your consent? When you provide personal information to complete a purchase, verify your payment method, or communicate with us, you consent to our collecting and using it for those specific purposes only. How do you withdraw your consent? If you change your mind, you can withdraw your consent for us to contact you, collect, use, or disclose your information at any time by contacting us at support@urbanfarmcoffee.com.au or by mailing us at:

Urban Farm Coffee 66 Thomas Drive Chevron Island 4217, Queensland, Australia. 

​

5. DISCLOSURE OF INFORMATION We may disclose your personal information if required to do so by law or if you violate our Terms of Service. We may also share information with trusted third-party providers to perform essential business functions, such as payment processing, order fulfillment, and marketing services. These providers are required to protect your information and use it only for the services they provide to us.

 

6. PAYMENT & SECURITY Our online store is hosted on Wix.com, which provides the e-commerce platform allowing us to sell our products to you. Your data is stored on a secure server behind a firewall. If you use a direct payment gateway, your payment details are encrypted using industry-standard protocols and only stored for the duration necessary to complete your transaction. Wix.com adheres to industry best practices for secure data handling. For further details, you can review Wix’s Privacy Policy (https://www.wix.com/about/privacy) and Terms of Service (https://www.wix.com/about/terms-of-use). 

7. THIRD-PARTY SERVICES We may use third-party services to support our business operations. These third-party providers have access to your personal information only to perform specific services and are obligated not to disclose or use it for any other purpose. Examples include payment gateways, analytics services (like Google Analytics), and marketing platforms. Note that third-party providers may be located in different jurisdictions,